Episodes

Wednesday Sep 07, 2022
5 - Selling Managed Services (Special Guest: Brian Gillette from Feel Good MSP)
Wednesday Sep 07, 2022
Wednesday Sep 07, 2022
In this episode we explore the sales aspect of Managed Services, including Managed Backup Services. As MSPs grow they often face challenges in communicating the kind of benefits that customers will experience with their services. Lead generation is important for every Managed Service Provider, but prospects only result in new revenues when a winning sales process is put into practice.
Today we're joined by a SPECIAL GUEST: Brian Gillette, a former VP of Sales for an MSP, an MSP Consultant, and Founder of Feel Good MSP.
Highlights:
MSP Industry Outlook
Identifying Customers
Marketing Mistakes
Leads Aren't Enough
FUD (Fear, Uncertainty, Doubt)
Introducing Pricing
Once again thanks to Brian Gillette at Feel Good MSP for joining us today and discussing strategy and practical knowledge to help grow Managed Service Providers grow and succeed. To learn more about software for offering Managed Backup Services visit NovaBACKUP.As always, you can listen to all of our episodes at https://www.mspsurvivalist.com/ or find us wherever you enjoy PodCasts.

Thursday Jan 13, 2022
Thursday Jan 13, 2022
PART 2 of our special Dental MSPs episode! We continue to examine the types of customers and environments that Dental MSPs face daily. We're joined by a SPECIAL GUEST: Bill Dungey, Co-Owner of CTS IT, based in Ontario, Canada.
Highlights:
Ransomware
Cyber Insurance
Security Tools
Educational Resources
Make sure to subscribe and catch an entirely new MSP topic on our next episode.https://www.mspsurvivalist.com/

Tuesday Jan 04, 2022
Tuesday Jan 04, 2022
In this episode we discuss a specific MSP niche - Dental MSPs! Managed Service Providers that serve the dental field face a unique set of challenges, dealing with highly sensitive data and regulatory compliance. We're joined by a SPECIAL GUEST: Bill Dungey, Co-Owner of CTS IT, based in Ontario, Canada.
Highlights:
Birth of an MSP
Industry Changes
Triggers For Change
MSP Tools
Backup
MSP Agreements
Red Flags
We're just getting started here in Part-1. Make sure to subscribe and catch the second half where we get deeper into strategies for working with Dental clients.https://www.mspsurvivalist.com/

Wednesday Oct 13, 2021
2 - TRIAGE: Data Breach Preparation and Response
Wednesday Oct 13, 2021
Wednesday Oct 13, 2021
In this episode we discuss an MSP's response to data breach and other disaster/data-loss scenarios. There are many things that can be done today that help ensure a fast, efficient response in the event that a customer, or the MSP themselves, becomes a victim of cybercrime.
Highlights:Types of data breachRecent NewsTypical ScenariosStandard Operating ProceduresInsuranceDocumentation
What can you do to ensure that your emergency response is as fast an efficient as possible?https://www.mspsurvivalist.com/

Wednesday Sep 01, 2021
1 - Ransomware - recent attacks, defending against it, and responding to infection.
Wednesday Sep 01, 2021
Wednesday Sep 01, 2021
This months topic: Ransomware, recent attacks, defending against it and responding to infection.
The first episode of a brand new podcast focused on challenges faced by Managed Security Providers!

The Data Security Experts
MSPs face numerous challenges as they work to meet client expectations, scale their business and find unique and profitable niches. This PodCast takes a closer look at the questions that MSPs must answer, especially when it comes to protecting critical data